Troubleshooting Broadband
Problems
Below are the most
common problems and solutions for broadband connection problems.
1. Modem lights
flashing
PROBLEM
=======
You cannot connect to your broadband
internet and your modems internet or adsl light is flashing.
SOLUTION
========
The most common reason
for this problem
is that your broadband filters have not been connected to each phone point, or
they have been installed incorrectly.
Normally you get 2
filters supplied by your broadband provider, so if you have more phone sockets
you will need to purchase more filters. These can be bought at most computer
shops or online.
This diagram shows how
you should correctly filter your home or office.
If you have installed your filters
correctly and you still are getting flashing lights then there could be a
problem with the broadband signal coming into your home or office. You will need
to contact the technical support department of your broadband provider to do a
check to see if the signal is being sent ok.
*The wiring of your
telephone cabling can also effect your broadband. If you are having problems it
is a good idea to disconnect all your telephone devices and telephone extension
leads from all phone points and to connect your PC or laptop with the broadband
modem directly into the filter of the master phone socket in your home or
office.
If you get a broadband
connection via the master socket then you know the problem is with your internal
telephone wiring. Sometimes your telephone extension cables can cause the
problem.
2. Page cannot
display
PROBLEM
=======
When you hit internet explorer it says
"page cannot be displayed" Your broadband connection is not live. If you cannot
see the
symbol in the bottom right of your screen, then you are probably not connected
to the internet.
SOLUTION
========
Click "Start" and then
"Network connections". Identify your broadband connection and double click the
icon.
If you cannot see "Network connections" you will find it in the control panel
for windows.
3.
Broadband connection cuts out in mid
flow
PROBLEM
=======
If you are not filtered correctly when
a telephone call comes in your broadband connection can just drop off mid flow.
SOLUTION
========
Follow the
instructions in number 1. above to make sure you have properly installed your
filters.
4.
Wireless
Broadband connection
problems
PROBLEM
=======
You can receive broadband on the
computer that your wireless router or modem is connected to but you cannot get
on the internet on your wireless laptop or PCs.
SOLUTION
========
First make sure your
wireless router has the wireless option enabled via the router's control panel
software. If that is on then ensure you have a wireless card or adapter
installed into your remote wireless laptop or PC's. Not all laptops are wireless
enabled and some have a switch to turn the wireless on and off. Reset your
router by turning of the power. Leave for a few minutes and power down all your
laptops and your PC's. Then power up your router first and wait until all the
lights are on as they should be. Then power up your computers and try again.
For more detailed tips visit
the
Tiscali troubleshooting
website.
