 Troubleshooting Broadband
Problems
Below are
the most common broadband problems and
solutions for internet users.
1.
Modem lights flashing
PROBLEM
=======
You
cannot connect to your broadband internet and your modems
internet or adsl light is flashing.
SOLUTION
========
The most common reason for this problem
is that your broadband filters
have not been connected to each phone point, or they have been
installed incorrectly.
Normally you get 2 filters supplied by your
broadband provider, so if you have more phone sockets you will
need to purchase more filters. These can be bought at most
computer shops or online.
This diagram shows how you should correctly
filter your home or office.
If
you have installed your filters correctly and you still are
getting flashing lights then there could be a problem with the
broadband signal coming into your home or office. You will need
to contact the technical support department of your broadband
provider to do a check to see if the signal is being sent
ok.
*The wiring of your telephone cabling can
also effect your broadband. If you are having problems it is a
good idea to disconnect all your telephone devices and
telephone extension leads from all phone points and to connect
your PC or laptop with the broadband modem directly into the
filter of the master phone socket in your home or
office.
If you get a broadband connection via the
master socket then you know the problem is with your internal
telephone wiring. Sometimes your telephone extension cables can
cause the problem.
2. Page
cannot display
PROBLEM
=======
When
you hit internet explorer it says "page cannot be displayed"
Your broadband connection is not live. If you cannot see
the  symbol in
the bottom right of your screen, then you are probably not
connected to the internet.
SOLUTION
========
Click "Start" and then "Network connections".
Identify your broadband connection and double click the
icon.
If you cannot see "Network
connections" you will find it in the control panel for
windows.
3.
Broadband connection cuts out in mid
flow
PROBLEM
=======
If
you are not filtered correctly when a telephone call comes in
your broadband connection can just drop off mid
flow.
SOLUTION
========
Follow the instructions in number 1. above to
make sure you have properly installed your
filters.
4
. Wireless
broadband
connection problems
PROBLEM
=======
You
can receive broadband on the computer that your wireless router
or modem is connected to but you cannot get on the internet on
your wireless laptop or PCs.
SOLUTION
========
First make sure your wireless router has the
wireless option enabled via the router's control panel
software. If that is on then ensure you have a wireless card or
adapter installed into your remote wireless laptop or PC's. Not
all laptops are wireless enabled and some have a switch to turn
the wireless on and off. Reset your router by turning of the
power. Leave for a few minutes and power down all your laptops
and your PC's. Then power up your router first and wait until
all the lights are on as they should be. Then power up your
computers and try again.
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